Paying attention to customer service starts with paying attention…

OK. I admit I’m not a food critic. I’m not a chef and I’m not in any way qualified to write restaurant reviews. I’ll put my hand up right away and admit all of that. Setting those facts aside, this may be a slightly odd post – half restaurant review, half customer service advice. You [...]

I know people who know people who know….you get the idea

Ahhh….the sun is out – must bring out my happy face since today’s thoughts have drifted towards a subject near and dear to my heart: collaboration. A lot of people talk about it. Few people seem to practice it. A few years ago I learned the hard way that I didn’t know everything, and couldn’t [...]

New ways to access investment

Today we had our monthly meeting of my High Growth Group. (For the purpose of the group, High Growth means a company that has a strong prospect of significant returns: New Products, Biotech, Medical, Technology, Software, Manufacturing, Franchising etc.) I started this group to bring together a focused skill-set that could help drive companies through [...]