Stop sending me all those f*cking emails (please)

I tell you one thing that absolutely drives me nuts is when I receive (bulk) email from companies (and people) I know and the email has absolutely no relevance to me. They’ve picked out what they want to say and, with absolutely no thought as to what I’ll think about it, have blindly sent that [...]

Guru-tastic (in which our hero starts to sob uncontrollably)

I’ve had a guru-tastic week. Ugh. I’m sorry. I really do have a weird knee-jerk reaction to meeting people who call themselves gurus. And these days, it’s made even more fun by adding the words ‘social’ and ‘media’ in front of it. I’ve been surrounded by them last week, and I think I’m suffering some [...]

Who wants a new yacht?

I will say it once: Pleasepleasepleasepleasepleasepleasepleaseplease take some time and really analyse where your profitable income streams are. Notice that I said profitable. I’ve lost count how many businesses I have spoken to over the past five years who list out a whole number of products and services they provide, only to discover, when I [...]

Treat ‘em mean and keep ‘em keen

This may be a bit of a schizophrenic post, as I’m trying to reconcile competing emotions and ideas into one (oh so subtly named) article. You can probably guess, but the underlying message/topic today is about customer service and communication. I like Apple. A lot. I have a 100% Apple office, and I’m what I [...]